Refund policy
Returns / Exchanges
Bespoke & Made-to-Order Goods
Due to the nature of bespoke and made-to-order work, all sales are final. Returns or exchanges are generally not accepted, as each piece is handmade specifically for you.
I’m always open to a conversation, but at this stage I’m a small-scale maker, not a large brand holding inventory.
To request a review, email hello@demir.shop.
Watches
All watch returns or exchanges are issued as store credit only.
If there is an issue with your watch, please email hello@demir.shop with:
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Order number
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Description of the issue
If an exchange is approved, the watch must be returned at the buyer’s expense, fully insured, with signature confirmation, and tracking provided via email.
I am here for my customers & review all watches for quality control + replaced batteries. If there is something faulty going on with the watch do not hesitate to reach out.
Art
All art sales are final.
Returns or exchanges are not accepted.